Shipping Policy

We ship worldwide. All shipping times listed below are estimates and may vary depending on your location and other factors.

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1. Shipping costs

Orders over $49 ship free to most countries. For orders under $49, shipping is $6.99.

Some regions require commercial express delivery, which may have different free shipping thresholds. If you're unsure about shipping costs to your area, contact us at shop@yybbjewelry.com before placing your order.

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2. Order processing time

Most orders are processed within 1-5 business days. Processing time is when we prepare your order for shipment, not the time it takes to reach you.

Processing may take longer during busy periods, national holidays, or if an item is temporarily out of stock. We'll contact you if there's any unexpected delay.

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3. Estimated delivery times

Total delivery time = processing time + shipping time.

Shipping times by region:

• United States: 7-12 business days
• Other countries: 3-20 days

These estimates don't include weekends, holidays, or customs delays. Most orders arrive within 7-30 days total.

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4. Tracking your order

Once your order ships, you'll receive an email with a tracking number and a link to track your package. If you don't see the email, check your spam folder. If you still can't find it, contact us and we'll resend the tracking information.

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5. What if I entered the wrong shipping address or ordered the wrong item?

Email us at shop@yybbjewelry.com immediately. The sooner you contact us, the better chance we have of correcting the error before your order ships.

We process orders quickly, often the same day. If your order has already shipped, we may not be able to make changes. In that case, you would need to place a new order for the correct item.

Please double-check your shipping address, item selection, and size before completing your purchase. A few extra seconds of review can save a lot of hassle later.

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6. Cancellations

If an item sells out after you place your order, we'll cancel that item and notify you by email. You'll receive a full refund for any cancelled items.

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7. What if my package hasn't arrived?

If your order is taking longer than expected, contact us:

• Email: shop@yybbjewelry.com
• Instagram: @yybbjewelry
• TikTok: @yybbjewelry

We respond to all inquiries within 24 hours and will help you locate your package or resolve any delivery issues.

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8. Undeliverable packages

We can't offer refunds or replacements for packages that are undeliverable due to incorrect, incomplete, or missing address information. Please make sure your shipping details are accurate when you check out.

If you notice an error after placing your order, email us at shop@yybbjewelry.com right away. Note that we have a 72-hour email processing window, so if your order ships within that time, we may not be able to make corrections.

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9. Customs and import duties

For international orders, your country may charge customs duties or import taxes before releasing your package. These fees are determined by your local customs office, not by us, and are the responsibility of the customer.

We cannot offer refunds or returns for orders that are held or returned by customs due to unpaid fees. If you have questions about potential customs charges, we recommend contacting your local customs office before ordering.

In rare cases, customs may delay the release of packages at their discretion. This is outside our control, but we're happy to help with any documentation you might need.

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Questions?

If you have any questions about shipping, reach out to us at shop@yybbjewelry.com. We're here to help.